Clear payment expectations

Refund and Cancellation Policy

Effective July 28, 2026 · Founding beta

Subscriptions

Owner Monthly and Owner Annual subscriptions may be canceled through the Stripe billing portal. Cancellation stops future renewal. Unless a refund is approved or required by law, access ordinarily remains available through the end of the paid billing period.

Guided Launch

A Guided Launch participant may request a full refund before the earlier of the program’s first live working session or seven calendar days after purchase. After the first live session, refund requests are reviewed based on participation, materials delivered, program cancellation, technical failure, and the circumstances described by the participant.

Duplicate or incorrect charges

Report a duplicate, unauthorized, or incorrect charge promptly through Owner Support. OWNWORK will investigate the payment record and may request information needed to verify the account and transaction. Never submit full card or banking information.

How to request review

Use Plan & Billing or Owner Support to create a payment-review record. Explain the plan or payment involved, what you expected, and the requested resolution. Submission does not itself cancel access or guarantee a refund.

Professional services and owner-customer transactions

Separate professional engagements and transactions between an OWNWORK owner and their customer are governed by the terms disclosed for that engagement or offer. OWNWORK’s platform refund policy does not automatically control those separate transactions.

Required rights

Nothing in this policy limits refund, cancellation, or consumer rights that apply under governing law. Approved refunds are returned through the original payment method when practicable.

Questions can be submitted through Owner Support.